1. Overview

By using https://thevelquora.com/ you agree to these Terms and Conditions ("Terms and Conditions), Privacy Policy, Returns and Refund Policy of Velquora. Please read the Terms and Conditions carefully before Purchases.

These Terms and Conditions are entered into between you and The Velquora. If you are an individual acting on behalf of an entity, you represent and warrant that you have the authority to enter into these Terms and Conditions on behalf of that entity. If you do not have such authority, you are solely responsible for your use of The Velquora Web Platform, if you do not accept these Terms and Conditions, then you are not permitted to access the Platform.

We may amend these Terms and Conditions at any time at our sole discretion by posting the revised terms at thevelquora.com or within an update or upgrade of the Platform. Your continued use of the Platform after the effective date of the amended Terms and Conditions evidences your agreement to be bound by it. If you do not agree to a change, you must stop using the Platform and terminate these Terms and Conditions.

2. Conditions to use

A. Using Velquora Web

In connection with using or accessing our services you will not:

• post, list or upload content or items in inappropriate categories or areas in web or platform;
• breach or circumvent any laws, regulations, third-party rights or our systems, services, policies, or determinations of your account status;
• use our services if you are not able to form legally binding contracts, or are temporarily or indefinitely suspended from using our Services, or are a person with whom transactions are prohibited under economic or trade sanctions;
• fail to pay for items purchased by you;
• manipulate the price of any item or interfere with any other user's listings;
• post false, inaccurate, misleading, deceptive, defamatory, or libelous content;
• take any action that may undermine the feedback or ratings systems;
  
• distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes;
  
• use any robot, spider, scraper, data mining tools, data gathering and extraction tools, or other automated means to access our services for any purpose, except with the prior express permission of Velquora;
• infringe any Intellectual Property Rights that belong to third parties affected by your use of our services or post content that does not belong to you;
  
• Use the Platform for fraudulent purposes, or in connection with a criminal offense or other unlawful activity;
• to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of Pakistan or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam";
• Use the Platform for illegal purposes;
• To cause annoyance, inconvenience or needless anxiety;
• For any other purposes that is other than what is intended by us;
• harvest or otherwise collect information about users without their consent; or
• circumvent any technical measures used to provide our services.

B. Information and Accounts

To access services offered by the Platform, you shall be required to create an account with us or provide personal information to complete the creation of an account. This personal information may include your email address, registered mobile number. By providing these details, you solely at your own risk and cost represent and warrant that these are true and correct to the best of your knowledge and belief and in case any of this information has been found to be incorrect or invalid, then you shall fully, wholly and completely indemnify Velquora from any claims, liabilities and losses that they may incur as a result of provision of inaccurate information.

We may at any time in our sole and absolute discretion, annul the username and/or password without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by, caused by, arising out of, in connection with or by reason of such request or invalidation.

You shall be responsible for maintaining the confidentiality of your user identification, password, account details and related private information. You agree to accept this responsibility and ensure your account and its related details are maintained securely at all times and all necessary steps are taken to prevent misuse of your account. It is your responsibility to inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You agree and acknowledge that any use of the Platform and related services offered and/or any access to private information, data or communications using your account and password shall be deemed to be either performed by you or authorized by you as the case may be. 

Please ensure that the details you provide us are correct and complete at all times.

C. Platform for communication

You agree, understand and acknowledge that the Platform is an online platform that enables you to purchase products listed at the price indicated therein at any time either from an independent seller or from us from any location using a payment method of your choice.

D. Availability of the platform

We will do our best to ensure that access to the Platform is consistently available and is uninterrupted and error-free. However, due to the nature of the Internet and the nature of the Platform, this cannot be guaranteed.

E. Authorization to contact you

Our support team may contact you using autodialed or prerecorded calls and text messages, at any telephone number that you have provided us, to: (i) resolve a dispute; (ii) collect a debt; (iii) poll your opinions through surveys or questions.

F. Privacy

Please review our Privacy Policy, which also governs your visit to the Platform. The personal information / data provided to us by you or your use of the Platform will be treated as strictly confidential, in accordance with the Privacy Policy and applicable laws and regulations. If you object to your information being transferred or used in the manner specified in the Privacy Policy, please do not use the Platform.

G. Submission

Anything that you submit to the Platform and/or provide to us, including but not limited to, personal information, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Platform, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content.

H. Disclaimer

You acknowledge and undertake that you are accessing the services on the Platform and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the Platform.

N. Communication

When you visit the Platform, or send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the Platform or by any other mode of communication we choose to employ. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website (and/or placement of your order) and agree to treat all modes of communication with the same importance.

CONTACT US:

We’d love to hear from you. Whether you have a question about our products, need help with an order, or simply want to share your feedback, our team is here to help.

Get in Touch

📧 Email: thevelquoraofficial@gmail.com
📞 Phone: +92 3215824911
🕒 Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM

Have a Question?

Send us a message and we’ll get back to you as soon as possible. At THE VELQUORA, we value every customer and are committed to providing a smooth and enjoyable shopping experience.

THE VELQUORA
Elegance. Style. Confidence. Timeless

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