Exchange or Refund Policy
Exchange, Return & Refund Policy
1. B&M (In-Store Purchases)
• All purchases are non-refundable.
• Exchanges are accepted within 14 days with the original receipt.
• Product must be unused with tags, labels & original packaging.
• Items will be exchanged at the current selling price.
• Sale items are not eligible for exchange or refund. Only size exchange is allowed.
• No exchange on fragrances , jewelry & accessories.
For Contact: +92-321-582-4911 & Email: thevelquoraofficial@gmail.com
(a) Return via Courier
• Contact Customer Support within 14 days of delivery and share your order details and issue.
• Our team will verify the claim and arrange free return shipping (if applicable).
• Pack the item securely with original labels, tags, and packaging.
• Once received, a replacement or appropriate resolution will be provided.
3. Damaged or Defective Items
• If you receive a damaged, incorrect, or defective product, Velquora will cover the return shipping cost.
• A replacement, exchange, or appropriate resolution will be provided.
• Claims must be reported within 7 days of delivery through our customer support.
